Delete Your Data

You can delete everything yourself, at any time, in two minutes:

1. Open the Mystigo app, or go to mystigo.com in a browser.
2. Sign in with the email address on your account.
3. Tap Account in the top navigation.
4. Scroll to the bottom, to the Danger zone section.
5. Tap Delete account, then confirm with Yes, delete permanently.

Deletion is immediate and cannot be undone. You will be signed out as soon as it completes.

• Your account and login credentials (you can no longer sign in)
• Your email address and profile record
• Your full scan history — every identification result tied to your account, including the stored image references
• Your usage and quota records
• Your plan and subscription status stored by Mystigo

• Anonymous identification cache — analysis results that are not linked to any account or identity may be retained indefinitely to keep the service fast and to improve accuracy. These records contain no email address, no user ID, and cannot be traced back to you after deletion.
• Uploaded image files — the original photos are held by our image host and are not removed automatically when you delete your account. Email support@mystigo.com and we will delete them. Your photos are never used to train AI models, sold, or used for advertising.
• Payment and tax records — if you purchased a subscription, the payment processor (Apple, Google Play, or Stripe) retains transaction records as required by law, typically for 7 years. Mystigo does not control this retention. Manage or cancel the subscription itself in your Apple Account, Google Play, or via the billing portal before deleting your account.
• Server logs — routine operational logs are rotated and purged within 30 days.

If you want a specific subset of your data removed — for example a single scan, or your scan history while keeping the account — email us from the address on your account and we will complete the request within 30 days.

support@mystigo.com — include the email address on your account so we can verify the request.